Frequently Asked Questions
At what time is check-in and check-out?
Check-in for self catering apartments is on Saturday afternoon from 2pm to 7pm: check-out on Saturday morning at 9am.
Check-in for rooms (B&B) is from 12am to 7pm; check out at 10am.
Please take notice that we are a farm and not an hotel so we don’t have a night porter. For this reason arrivals after 7pm are not accepted.
For any exceptional late arrival due to flight delay etc.., we ask you to call us in (all the numbers including a mobile phone will be supplied in the booking confirmation e-mail).
How can we pay our bill?
In our office, by any credit card.
What is your office’s opening time?
Monday to Saturday from 11am to 7pm. Wine tasting/sale is also available with the same opening times.
Is there anything special I have to bring with me from home?
We ask you to bring the towels for the swimming pool.
Are there sheets and towels in the self catering apartments?
At your arrival you will find the beds already made, towels and dishtowels .
What is the pool’s opening time?
The pool is open from 9am to sunset.
What is the closest village?
Radda in Chianti, 3km away.
Where can I shop?
In Radda in Chianti there are several grocery shops and a small “Coop” supermarket which are open from 8am to 1pm and from 4pm to 7,30pm. They are also open on Sunday (except for the Coop). Fresh bread is produced in Radda but only sold in the grocery stores.
In the village of Radda you can also find several restaurants and bars, a chemistry, two banks with cash dispenser, post office and a petrol station.
Are there markets in the area?
Yes, there are several open air markets; we will give you this and many other info on your arrival.
Which is the closest international airport and what about the train station?
The closest international airport is in Florence; many low-cost flights land in Pisa and Bologna. The international airport in Roma (named Fiumicino) is about 3,5hrs driving from here. Concerning the train station, Siena is a bit closer but it’s a secondary station. We definitely recommend you, if you need to use the train, to use the Florence railway station.
If I want to visit Florence or Siena do I have to drive there or is there a bus?
Both, on your choice.
Parking in Florence can be sometimes difficult and expensive. There are a few daily busses from Radda to Florence and back. The best option is to leave your car in Greve in Chianti (half way between Radda and Florence) and take a bus from there: busses are more frequent from/to Greve.
In Florence the last bus stop is in the railway station square, in the town centre. The service is provided by the Company SITA: www.sita-on-line.it.
We will provide you with the bus timetable on your arrival.
Driving and parking is Siena – which is a smaller town- is ok.
We would like to visit the Uffizi Gallery in Florence but we don’t want to queue.
We recommend you to book your ticket for the Uffizi and other museums on-line in advance You will avoid the queue: www.florenceart.it/booking. Another possibility is to book the Uffizi by phone: 055294883 No credit card number is required.
Is there a phone in the apartments? And what about the rooms?
No phone line in the apartments. In our office- which is located about 500m. away from the apartments- you can receive faxes and check your e-mails without any charge. A public phone can be found in Radda in Chianti (3km away); it works with a pre-paid card which you can buy in the newspapers store.
Rooms have wi-fi internet connection
Is there any TV ?
No, it’s our choice not to have any TV in the apartments and in the rooms.
If on arrival our luggage gets lost what is your complete address for the delivery?
Loc.Poggerino – Podere Bozzolo
53017 Radda in Chianti (SI) Italy
Tel: 0577 738958
Is there heating?
All the rooms have central heating. The temperature can be manually controlled in each room. The heating is included in the room’s cost.
The cottage “La Ghianda” (sleeps 2) has a stove which is paid on consume and an open fireplace.
“La Canonica” and “Il Bugiallino” do not have a heating system but the open fireplace. The wood is paid on consume. All our apartments are only rented during the spring/summer period when heating is normally not needed...
Is there air conditioning in the apartments?
No and….air conditioning is not needed! The houses are surprisingly naturally fresh because they are build in stone and the walls are very thick. A light pullover and a plaid (supplied in the apartments and rooms) on the bed are often needed in the evening, even in summer. We are 500 m alt.
What do I do if I feel sick?
In Radda there is an emergency service 24h. If you need a specialist’s examination you should go to the hospitals in Siena or Firenze. For home emergency assistance and ambulance, the number to phone is 118. Anyhow we are always at your disposal for any need.
Can we bring our pet with us?
We love cats and dogs but…, sorry, pets are not allowed into the apartments and rooms.